April 24 – 26 2023
(Lagos/Abuja Time Zones)

Experience the highly-interactive expert-led social learning through Virtual Classroom via Cisco WebEx from Risktech & Advisory Limited.

All our 2023 Live, on-site and Live Virtual Classroom events feature shared (or discrete) live chat between delegates and the expert, participate in topical surveys, polling questions, group exercises and case studies for a tried -and- true engaging and gratifying learning experience.

Need to bring this course in house, train your team or a 1:1 tutorial? Simply contact us for significant cost savings and dates best suited to meet your specific needs.

Session 1: Understanding internet banking

Session 2: Risks and threats

Session 3: Management principles

Session 4: Management tools

Session 5: Security

Session 6: Regulations and guidelines

Session 7: Technology and the future

Many banks leverage the internet to offer their customers banking services when they want them and where they want them. This delivery mechanism faces the challenge of risks which, if not managed and understood can have a major impact on the bank. One of the key responsibilities of a financial institution to its stakeholders is to ensure that the technology it uses and the information it stores, are both secure and robust. This course will introduce internet banking risk management, with a particular focus on the strategic, operational, security, and regulatory requirements.

This course is designed for individuals who are new to internet banking risk management.  It is also suitable for anyone who has the responsibility for ensuring that an appropriate IT security architecture is implemented in accordance with regulations and their organisations’ policies. It is intended for: 

• Risk Managers and Directors 

• Head of IT  
• Business managers 
• Compliance and Internal audit professionals 
• Operations Managers and Directors 
• IT Security Professionals 

• IT Project managers  
• Suppliers and consultants 

Understanding internet banking 

• What is internet banking? 
• Types of internet banking 

• Information 
• Interactive services 

• Transactional 
• Customer account 
• Foreign exchange 
• Securities 

• Internet banking architecture  

• Marketing on the internet 
• Structure of internet banking 
• How is internet banking evolving? 

Risks and threats 

• Risk management principles for electronic banking (BIS) 
• The risk management challenges of internet banking – what makes it different? 
• The Risk Appetite Statement and Risk Appetite Framework in internet banking 
• The risks and threats of internet banking 

• Developing internet risk indicators 
• The importance of AI  
• Threats and their management 

• Financial crime 
• Competition 

• Phishing 
• Denial of service 

• Know your customer 

• Non-face to face customers 
• Enhanced due diligence 

• Risk assessing customers 
• Identifying normal activity 

• Cross border issues 
• Service quality and expectations 
• Monitoring in internet banking 

Management principles 

• Management buy-in 
• Risk management activities 

• Identification 
• Assessment 
• Measurement 
• Mitigation and control 
• Monitoring and reporting 

• Risk management framework 
• Policies 

• Privacy 
• Security 
• Management and operations 

• Operational resilience 
• Third-party risk management 

Management tools 

• Business continuity and recovery 
• Management of outsourcing 
• Reputational risk management 
• Incident management 
• System development and testing 

• Know the law  
• What happens when something goes wrong – managing the customer? 

Security 

• Cybersecurity and defences 
• Penetration testing and monitoring 
• Data protection 
• Security practices 
• People management – segregation of duties 

• Non-repudiation and authentication 
• Encryption and availability 
• What goes wrong? 

Regulations and guidelines 

• EBA guidelines on the security of internet payments 

• EBA opinion on strong authentication  
• FATF and money laundering deterrence 
• Disclosure 
• Domestic regulations 
• Financial crime regulations 

• Cross border regulation 
• Other regulations  

Technology and the future 

• Trends in internet banking 
• Trends in risk management and their application 
• Governance issues 
• Changing regulation and expectations 
• Other drivers 

After attending this course an attendee will be able to understand the key elements of internet banking risk management and its application in practice, focussing particularly on the key IT issues.  Specifically, they will address the following issues: 

• How to develop an internet banking risk framework 
• The key concerns including financial crime 

• The current regulations and how  they are  developing 
• The use and application of artificial intelligence 
• The key concerns over operational resilience 
• The impact and controls over cybersecurity 

Highly interactive expert-led intensive presentation, Q&A, group real-time in-depth case studies, regulation and discussion supported by key principles and theory. The virtual learning platform uses safe, industry preferred encrypted Cisco WebEx to optimize live face-to-face visual interaction, discrete chat, for polling and quizzes. 

(An invitation via email with access link is included for all participants.)